Signposting

Signposting

When you call to book an appointment at the Surgery the reception team will ask about the nature of your call.  The GP Partners have requested they do this so that your problem can be directed to the most appropriate health care professional.  This allows you to be seen by the most appropriate person for your needs and in most cases will allow you be seen quicker.  It is important to note you may be directed to someone other than your GP.  A GP is not always the best person to advise you on certain medical matters. Other health professionals such as pharmacists, physiotherapists, podiatrists, opticians and specialist nurses can give advice and treatment. 

The following list provides some useful examples of who else may be able to help with certain issues:

Practice Nurse/Health Care Assistant

Travel vaccination advice, blood pressure checks, bloods, asthma reviews, smears, minor injuries, management of hypertension, COPD, diabetes, contraception advice

Physiotherapist

We now have a physiotherapist attached to the Practice who will consult with patients.  Samantha Richards, (known as Sam), can assess, diagnose and treat patients with muscle and joint problems associated with conditions of the spine, arms, hands and legs.

 Examples of conditions she can treat include:

 

-  Osteoarthritis

-  Neck and shoulder pain

-  Low back & hip pain

-  Sciatica

-  Wrist & hand pain

-  Knee & ankle pain

-  Ligament & muscle injuries

-  Tendon issues

 To book an appointment with Sam, please call our reception team.  Consultations are 30 minutes long.

 

Pharmacists

Patients can access free advice and treatment from pharmacists under an initiative called Pharmacy First. This covers the vast majority of minor ailments and will allow patients to get treatment quicker than they would through a GP appointment.  This covers all illnesses such as:

Acne, allergies, athletes foot, colds, coughs, constipation, cystitis, diarrhoea, earache, haemorrhoids, hay fever, headache, head lice, impetigo, indigestion, mouth ulcers, nappy rash, period pain, ringworm, scalp problems,  thrush, warts/veruccas and urinary tract infections (UTI) in females aged 16-65.

Opticians

Any problems with eyes are best directed to an optician as they are specialist in eye care and have equipment for examining your eyes which GP's do not have access to.  Issues such as dry, red, watery, sticky or itchy eyes, head-aches when watching TV, cysts, styes, conjunctivitis can all be discussed with your optician.

Just Ask

This service can help parents who have concerns about their children.  Through this service a parent can access a specialist practitioners.  Their team includes Autism Practitioners, Dieticians, physios, speech and language therapists, educational psychologists, pre-school home visiting teachers and Primary Mental Health Workers.  They can assist in diagnosing and managing issues such as:

Feeding concerns, allergies(milk & formula, egg peanut), possible autism or learning difficulties, problems with joints or muscles, concerns about speech or language development and mental health problems.

The Just Ask team is available on Tuesday's and Thursdays 1-4pm on 07785 5477686. 

Podiatry

You can self refer to the Podiatry service.  You must fill in a referral form which can be submitted electronically. The form can be accessed by clicking in this link:  Podiatry service self referral form

 

Dentist

Any condition affecting your mouth or teeth should be directed to a dentist.

Smoking cessation

If you would like assistance to stop smoking, you can fill an electronic referral form to gain an appointment with a specialist advisor by clicking on this link.

 

Maggie's Highland

Are offering pre-booked face to face appointments in the centre, whilst continuing their group work online.  At the moment they are not open for drop-in to the building, but their garden is open for people to use if attending the hospital.

Maggie’s is not just there for the person with cancer, but also their family and friends, which becomes especially important if the person with cancer dies. They provide one to one bereavement support and also have a bereavement group that meets twice a month.

The other thing that may be of interest is their parents group, which will support parents to speak to their children about cancer no matter what their age and also understand their children’s reactions to having someone in the family with cancer.   They also have a children's group which is being run monthly via Zoom.  This is for primary school age children who have a family member with cancer.  

They have daily telephone support available from 9am-5pm.

If you have any queries or want to find out more about the support programmes available, please contact the centre directly on  01463 706306.



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