For the most up to date guidance on Coronavirus visit www.nhsinform.scot
Any patient with queries concerning COVID-19 or who believes they have symptoms should call 111 so they can receive advice or be referred to an assessment centre if required. If you are looking for general advice, the nhsinform website is very comprehensive and will likely answer your query.
Anyone developing symptoms consistent with COVID-19, however mild should self-isolate for 7 days.
The most common symptoms of COVID-19 are recent onset of:
- new continuous cough and/or
- high temperature
- Loss of or change in sense of taste and smell
You should not attend the surgery if you have symptoms. Instead visit www.nhsinform.scot and undertake the self assessment questionnaire and follow the guidance given. If you remain concerned or have queries call 111 for advice.
If symptoms worsen during home isolation or are no better after 7 days then people are advised to phone 111. Stay at home advice for people who have symptoms and are self-isolating can be found on NHS Inform.
If you are self isolating for 7 or 14 days and need a sick line for your employer these can be downloaded from the NHS inform website. https://111.nhs.uk/isolation-note
All patients can reduce their risk of infection by maintaining good hygiene practices. Wash your hands with soap and water regularly and avoid touching your eyes, nose and mouth.
Cover your nose and mouth when coughing and sneezing with disposable tissues and dispose of tissues immediately after use into the nearest bin.
CONSULTING A GP: IF YOU FEEL UNWELL WITH NON COVID SYMPTOMS
If you are unwell you should seek advice from a GP and not delay in contacting the surgery.
We are now conducting telephone consultations. Any patient who then requires to be seen will be invited to attend the Practice by a clinician. Patients should not be attending the Practice unless they have spoken to a GP or Practice Nurse first.
We are conducting a telephone appointment system at present. When you call one of our reception team will ask you what your symptoms are. This is under instruction of the GP's so they can prioritise calls so please answer any questions asked of you. You will be allocated a time slot to receive a callback from one of our GP's. It is important that you are available to take the call when the clinician calls you. We are experiencing a high number of missed calls. Please be aware that the GP will only try to call you twice and if the calls are missed you will be required to re-book your appointment.
When our GP's call you, if they feel you need to be seen you will be invited to attend the surgery. We have taken all necessary steps to minimise the number of patients within the waiting room at any one time. Patients are asked to wear a face covering (unless exempt) and observe social distancing. Where possible patients should attend alone and arrive on time for their appointment (not early) so that we can control numbers within the waiting room. Nobody with COVID symptoms is invited to attend the surgery. All clinicians are wearing PPE during consultations.
We are still undertaking baby immunisations and blood tests for those who require monitoring due to medications. Please call the surgery as normal to book these appointments.
Test & Protect
Details of the new testing system can be found here.
There is a mail box on the external wall by the front door for prescription requests. Please use this box rather than entering the surgery to drop off your prescription. All scripts will now be collected from a pharmacy rather than the surgery.
There has been a sharp increase in demand for prescriptions which means that pharmacies are taking longer to process them. Please order your drugs at least 7 days in advance to ensure you get them in time. Further guidance on how you can support your local pharmacy can be found here.
We will not process prescription requests for increased quantities of drugs or for inhalers if they are not normally issued to you in order to prevent a shortage on vital medications.
The Government has issued letters to the public who require to shield due to underlying medical conditions. If you require help to obtain food and other services during the shielding process please call 01349 886669 for assistance. This is a dedicated local helpline.
Need help- community support is available
Anyone living in the Highland Council area requiring support to self-isolate can request assistance by calling a new help line at 0300 303 1362.
Anyone advised to isolate for 12 weeks because of their health condition and have received ‘shielding’ letters can call a new dedicated help line at 01349 886669.
An on-line form to seek assistance is also available for the shielding group at highland.gov.uk/shielding
Anyone offering support, whether through a community group or as an individual, can also call the help line at 0300 303 1362 or register their support on the Council’s website.
Mental Health Support
If you have increased anxiety or are struggling during a period of isolation there are a number of organisations who can provide support:
Support in Mind Scotland
The Mental Health Foundation:
Mikeys Line: (Inverness based charity)
Combat Stress: Veteran Mental Health Charity