Doctors
Nurses
Practice Nurses are qualified and registered nurses. They can help with health issues such as family planning, healthy living advice, blood pressure checks and dressings. The Practice Nurse runs clinics for long-term health conditions such as asthma or diabetes, minor ailment clinics and carries out cervical smears.
Healthcare Assistants
Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one.
Practice Management
The Practice Manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. They support GPs and other medical professionals with delivering patient services and also help to develop extended services to enhance patient care. Receptionists will refer to the Practice Manager if they cannot help you with your enquiry or if you are upset about something and want to raise a concern. The Practice Manager is the first port of call for receiving written complaints.
Reception
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Attached Staff
A number of other health care professionals, who are employed by NHS Highland, provide care for our patients. These include the District Nursing Team, Health Visitor, Midwife, Pharmacist, Physiotherapist and Community Mental Health Team.